General Information

We ship worldwide via Canada Post. Shipping costs are calculated based on the product weight and the destination of the order. Shipping rates will be displayed during the checkout process.. Orders are processed and shipped within one-two business days, if all items are in stock. You will receive a shipping confirmation email when your order leaves our warehouse. If you select a trackable method of shipping, tracking number will be sent to you in shipping confirmation email.

Please be advised

Orders without a valid e-mail address will not be processed.

Lady Cross Stitch is not responsible for undelivered merchandise due to incorrect address information provided by purchaser or misdirection by the carrier.

Certain shipping methods may not be available for some locations.

Lady Cross Stitch accepts no responsibility or liability for undelivered merchandise if you select a shipping method which does not include tracking number.

International Shipping Services

Items ordered for delivery outside of the Canada may be subject to import duties and/or additional taxes or expenses. You are responsible for payment of any such duties and/or additional taxes. Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

Discounts on shipping

We offer flat discounts on shipping costs depending on subtotal amount of the order.

The discount will be automatically applied and shipping prices will be shown with the discount.

Subtotal Order Amount greater or equal to: Discount:
$40 $3
$50 $5
$75 $8
$100 $12
$150 $16
$200 $20
$300 $30
$400 $35
$500 $40

Please note that Lady Cross Stitch reserves the right to cancel any order due to no stock or information errors.

If you have any question please contact us.